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FAQ

Follows are answers to some of the most frequently asked questions. If you still don't find the answer to your question, please submit your question. We will be glad to help.

What are my shipping options and when will I receive my order?
For a list of shipping methods available and their estimated delivery schedule, click here.

Do you ship worldwide?
Yes. We ship worldwide to over 200 countries and regions. Check exceptions.

How much is the shipping charge?
When you add your items to the cart and proceed to check out, as soon as you reach the Shipping Options page, you will see the shipping methods available, together with the shipping rates and an estimated delivery schedule. No hidden fees.
Check shipping & delivery information

How do I track my order online?
Every shipment is provided with a tracking ID. A website link for tracing that shipment is also provided for easy tracking.

What if online tracking is not available? Should I be worried?
If the tracking ID is not traceable, please wait a few more days before it is updated and becomes available for tracking. If you still cannot track your order with long wait feel free to contact us either by submit your question or contact vendor by clicking Contact Vendor tab at the right side on a product details page.

Do you ship to APO/FPO addresses?
No. Please do not use APO/FPO addresses.

Do you ship to PO BOX addresses?
If you choose Expedited Shipping for your order, please DO NOT use PO BOX as your address. Carrier services won't be able to deliver your order to a PO BOX.
Economy Shipping and Standard Shipping orders are not affected.

Do I have to create an account if I want to order online?
No. You can check out as guests. Having an account with us offers benefits unavailable to guest accounts though, for example, the ability to check order statuses, to personalize shopping, to check out quick and easy, and to earn rewards points that can be used for future purchases. Start creating a free account for a better shopping experience.

What methods of payment do you accept?
We accept payments through Paypal, Credit Cards and Debit Cards.

Can I get a discount if I purchase a large quantity of gifts?
Please contact us for a quote. We will usually reply within 24 hours.

How can I inquire about or change my order?
Please refer to our order cancellation/change policy.

How do I initiate a return for replacement or refund?
To initiate a return please follow these steps here.

What is your policy on taxes or tariffs?
All import tariffs or taxes, if any, are the sole responsibility of buyers. We do not refund an order based on a claim that the buyer is charged tariffs or taxes when the parcel arrives.

How much does personalization cost?
Zero. Always free personalization at OnePlaceGifts.

How do I personalize a gift on your website?
To personalized your order, 1) first look for an item that can be customized by clicking Product Filter tab located on the left side of a page under a product category or by searching such keywords as "personalized", "customized", "custom", "engraved", "personalised"...
2) Enter your personal messages on the text boxes given for a custom gift.

What font styles do you offer?
Choose a font of your preference from the checkbox before you add the item to the Cart. We offer a good number of font styles to suit your personalization needs. Scroll to the last thumbnail for each custom product to see an approximate view on how a particular font style looks like.

How do you guarantee the work of your personalization?
Our setup artists have been in the industry for over 10 years. We guarantee expert personalization for your order. If you are not satisfied with our work of personalization, you have your money back. Restrictions apply. Refer to our Returns/Refunds Policy.

How do I give more specific personalization instructions?
Before you submit your order you have the option to leave us a comment. Alternatively, you may send a message to the seller by clicking Contact Vendor tab as soon as you have placed an order.

How do I personalize a gift with a logo?
If you wish to have your logo as part of personalization, please leave us a comment while placing your order. And send your logo as an attachment, together with your order ID, to support@oneplacegifts.com. We will confirm receipt of your message and let you know if it can be done as soon as we can.

How do I use my coupon?
Coupons, Gift Certificates and Reward Points can be used to partially or fully offset the amount of your order. You are allowed to redeem coupons or gift certificates or using reward points earned from previous purchases while placing your order.
Coupons are given from time to time when we run promotions on our website. Do remember some of our coupons are only given to members or those who have subscribed to our news letters or our fans on our Facebook/Twitter pages.
To purchase a gift certificate and send it to a friend, click here
To earn reward points, register an account and start shopping
To subscribe to our news letters enter your email addresses near the bottom of the web pages next to "Subscribe to Special Offers!"
To follow us on Facebook
To follow us on Twitter

How do I send a gift to someone else?
To send a gift to someone else you may 1) purchase a gift certificate for the recipient and let him/her to determine which gift to buy with your gift certificate, 2) purchase a gift certificate with a designated product as a gift for the recipient - in this case, the recipient can only use your gift certificate for the product designated by you, 3) use the recipient's shipping address when you place an order, and leave us a comment, for instance, requesting not to enclose an invoice and replacing the sender information with your contact details.

How do I use your search function?
We have developed an advanced smart search function for users to quickly find gifts of their interest and, more importantly, to allow them to compare a list of relevant items displaying on the drop-down menu. View explicitly product photos, product titles and prices on the menu.
Please use a keyword or a short phrase to search for your gifts. If it returns no results, try another keyword or phrase.

More answers that we hope may help you better

Register
Having a membership on www.oneplacegifts.com provides multiple benefits exclusive to members only. These include the ability to check order statuses, to personalize shopping, to check out quick and easy, and to earn rewards points that can be used for future purchases, among many others.

To register, click My Account on top right corner of the page or, access it from the bottom of the page by clicking Register highlighted in red. You may also start registering by following this link: http://oneplacegifts.com/en/profiles-add/

Sit tight and follow through the guided processes. You will be all set in no time.

Do remember to tick the "Company news and unique discounts for subscribers" box and subscribe to our mailing list. So you never miss out on our special offers for subscribers. Subscription is obligation free and you may unsubscribe at any time.


Order
Any visitors (meaning you do not have to be a member) can place their orders on www.oneplacegifts.com. We do recommend a free membership with us so you enjoy multiple benefits available to members only.

To place an order, start from 1) clicking the item you wish to buy, 2) tick box for options if any, 3) enter quantity (or use + to increase quantity and - to decrease quantity), 4) click ADD TO CART tab, 5) click Checkout tab.

If you wish to change and update items already in the cart, click View cart tab from the cart summary located near the top right corner of the page. In the popup window, you may add other items to the cart by clicking Continue shopping tab, remove items already in the cart by clicking Clear cart tab, change the quantity of an items already in the cart by entering a new number and clicking Recalculate tab.

At the lower left area on the same page, you may enter Gift certificate or promo code, if any, and click Apply tab to offset the amount of the order you are placing.

Once done, 6) click Proceed to checkout tab or use Paypal Check out. Paypal Check out is a fast and safe way to complete a transaction for customers who already have a Paypal account. The Paypal Check out tab is located underneath the Proceed to checkout tab highlighted in red.

If you choose to check out with the Proceed to checkout tab, you are brought to the Secure checkout page. This is where your transaction details are entered, fully encrypted and securely transmitted.

7) For returning customers (meaning you have already registered with us), simply sign in by entering login credentials and, for new customers, checkout as guest or register as a member.

8) Fill out shipping and billing details (Members who have already recorded such information previously will not be asked to fill it out again).

9) Choose a shipping method you feel fit and click Continue. On the next page you see Paypal Express Checkout, which is the payment processor for you to make payment and for us to receive your payment. Before you submit your order, you may leave a comment regarding your order, if any.

10) Once submitted, you are prompted to pay for your order through Paypal. Do not worry if you do not have a Paypal account, you are still able to pay by credit card or debit card. Simply enter your credit card or debit card details, and the remaining job will be done by Paypal - 100% encrypted and secured payment solution that empowers millions of buyers and sellers around the globe.


Payment
Fast, easy yet never falling in short of security, Paypal - the world's leading online payment solution - is what we use to process all our transactions on oneplacegifts.com

Pay for your order by logging onto your Paypal account if you already have one, or
pay by credit card or debit card if you don't.


Shipping
OnePlaceGifts provide multiple shipping methods to fulfill orders from the globe.

You benefit from our discounted rates for any shipping methods you choose to ship your order and, best of all, OnePlaceGifts and its vendors run Free Shipping promo on Economy Shipping from time to time so you enjoy zero rate for your Economy Shipping orders. You will be able to see the shipping charge for your order when you reach the Shipping Options page. No other hidden fees.Listed in the grid below are the Shipping Methods and their corresponding Carrier Services made available on OnePlaceGifts. An estimated Delivery schedule is also given in terms of business days spent between the day your order is dispatched and the day you actually receive your order. Please be noted that the Delivery Schedule is only an estimate. Delivery may be delayed due to certain unforeseeable situations, e.g., peak holiday seasons, bad weather conditions, country specific import regulations changes, etc...

Please be noted that the Delivey Schedule excludes the time needed for order processing. OnePlaceGifts and its vendors thrive to fulfill customers' orders as fast as possible. We usually get your order ready for dispatch within just 1-3 business days (up to 5 business days max in some uncommon cases). So you can reasonably expect most orders are already on their way to the destination within 1-3 business days after your order is confirmed.

Please be also noted that duties, taxes, tariffs or brokerage fees, if any, when your order arrives in your country, are the sole responsibility of the buyer. If you have questions regarding duties and taxes please contact your local Customs Office for more information.

Shipping MethodsCarriersDelivery Schedule
Econonmy ShippingHK Post Registered Air Mail, HK Post Registered Air Parcel,
China Post Registered Air Mail, China Post Registered Air Parcel,
Singapore Post
10-28 days, excluding time for order preparation.
Standard ShippingePacket, EMS (EMS, eTeKuai, eSuBao), 4PX Mail & Parcel9-15 days, excluding time for order preparation.
Expedited ShippingDHL, Fedex, UPS, TNT, SF-Express,
Yanwen USA, Yanwen Australia, Yanwen EU, Yanwen Middle East,
4PX Dedicated Global Line, Aramax, RPX
2-5 business days, excluding time for order preparation.


Cancel/Refund
Once your order is placed, it is immediately released for processing and shipment. Although we will do our best to accommodate changes and cancellations, we cannot guarantee that they can be made once the order is placed. Please contact our support team at support@oneplacegifts.com as soon as possible. Cancellation fees may apply.If you request changes within 24 hours of payment confirmation, you will be allowed if it has not been released for processing.


If you request cancellations within 24 hours of payment confirmation and if your order has not been released for processing you will be issued full refund for your order.

If you request changes or cancellations within 24 hours of payment confirmation and if your order has already been released for processing, e.g., being customized, being produced, customized, produced, or packed up for dispatch, you will be responsible for 50% of the product price.

If you request changes or cancellations within 24 hours of payment confirmation and if your order has already been dispatched, you will not be able to claim any refund amount.

Request for changes or cancellation after 24 hours of payment confirmation is not eligible for any refund amount.



Buyer Protection
Also see our Privacy Notice, Intellectual Property Rights Protection Policy

Your satisfaction is our priority. Return for replacement or, partial or full refund is made Quick and Easy at OnePlaceGifts.com

Step 1: Log onto your account. If you don't have one, please start by creating an account.
Step 2: Click the order you wish to return.
Step3: Click Request a replacement or a refund.
Step4: Choose your preferred resolution - replace item or refund, choose a reason for return and, click Return.
Step5: Email us your photo proof, if any, together with your order ID at support@oneplacegifts.com to enable our support team to process your request faster.

You can log onto your account and check the status of your return request at a later time. We decide whether your return request is approved or declined usually within 24 hours. We appreciate your understanding if we ask you to send photo proof for the claim. As soon as your return request gets approved, you will find the instructions for returning your package (the shipping carrier that shall be used, address for return, etc...) in a seperate email from us.

Our return policy in detail

  • All returns must have an RMA (Return Materials Authorization). Click here to start processing your return.
  • Returns must be processed within 14 days after delivery.
  • You shall use the shipping method advised in our email to send back your package.
  • OnePlaceGifts shall bear the shipping charge if your return is due to our own error, for example, product defects, wrong item. In this case, please pre pay the shipping charge and send the photo of the receipt from the carrier, together with the tracking ID, to support@oneplacegifts.com. We will validate your shipping amount and issue credit for that shipping amount prepaid by you.
  • You shall bear the shipping charge if your return is not due to a quality-related issue.
  • Please send products back in their original form and packaging.
  • We will issue a credit within 3 business days after we receive the returned package.
  • We reserve the right to reject any returns that do not meet these conditions.

Please note that some products are not eligible for return. These include:
  • personalized products
  • edible or perishable products
  • special order items such as cake toppers, ribbon, and plants
Selling
Selling on OnePlaceGifts.com is by invitation only. If you believe your selection of gifts items can add to the benefit of our customers and wish to start selling on OnePlaceGifts.com, please submit your application.


We have two selling plans available for vendors:

A. [Mega Star Selling Plan] allows vendors to upload up to 1500 products on OnePlaceGifts Marketplace.

Upgrade to Enterprise Plan at any time

Transaction fee 15% of the order amount

Products uploaded is subject to moderation by OnePlaceGifts
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B. [Enterprise Selling Plan] allows vendors to upload up to 10000 products and to have their own store front on OnePlaceGifts Marketplace.

Monthly subscription fee USD9.95 - unsubscribe or downgrade to Mega Star Plan at any time

Transaction fee 15% of the order amount

Products uploaded is subject to moderation by OnePlaceGifts
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Once we receive your application for a vendor account, one of our representatives will get in touch with you through the email address you provided. Please understand we may request more information from you as to know your business and products better. A better fit of your product lines to our positioning as a gift retailer gives a good chance that we approve your selling application and include your products on OnePlaceGifts marketplace.

As soon as we approve your selling application, you may start selling on our marketplace.

Please be noted all vendors must have a Paypal business account before they can start selling and earning revenues on OnePlaceGifts.com. A Paypal personal account cannot be accepted.

If you have other queries feel free to contact us at vendor-support@oneplacegifts.com

Before you submit your application for a vendor account, please familiarize yourself with our Vendor Terms & Conditions.

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