Frequently Asked Questions

Welcome to OnePlaceGifts FAQ

Here's an easy-to-read guide to understanding OnePlaceGifts, our products, and services.

Who We Are

OnePlaceGifts is a rapidly growing online gift retailer and marketplace. Discover a diverse selection of personalized gifts, including homeware, wedding favors, party decorations, jewelry, accessories, and business gifts.

Contact Us

Questions? Reach out to our customer service at [email protected] or use the contact form on our website. Expect a response within 24-48 hours.

Returns and Policies

Not satisfied? Return your purchase within 14 days for a refund or exchange. Note: Personalized or engraved items are non-returnable.


We accept major credit cards, debit cards, and PayPal for seamless transactions.

Account Benefits

Create a free account for a better shopping experience. Choose "Customer" or "Affiliate" account type and enjoy points or cash rewards.

Discounts and Promotions

Sign up for our newsletter to stay updated on exclusive discounts and promotions.

Bulk Orders

Need a large quantity? Contact us for a bulk order quote.

Order Changes and Cancellations

Contact us ASAP for changes or cancellations. We'll do our best to accommodate your requests.

International Shipping

Yes, we ship globally. Check shipping times based on your location.

Shipping Details

View shipping rates and estimated delivery schedules during checkout. Every shipment includes a tracking ID for easy monitoring.


Customize select products for free. Add names, dates, or special messages during the ordering process.

Fonts and Instructions

Choose from a variety of font styles. Leave specific personalization instructions in the comments before submitting your order.

Satisfaction Guarantee

We guarantee expert personalization. If unsatisfied, refer to our Returns/Refunds Policy.

Gift Sending

Send a gift by purchasing a gift certificate or using the recipient's shipping address during checkout.

Smart Search Function

Use our advanced search function to quickly find and compare gifts. Simply enter a keyword or phrase.

Still have questions? Contact us at [email protected]. Thank you for choosing OnePlaceGifts!