Return Policy

At OnePlaceGifts, we deeply value your trust and are committed to ensuring your satisfaction with every purchase. Should you find yourself dissatisfied with your order, we offer a straightforward return and refund process to address your concerns promptly.

You have the option to initiate a return within 14 days of receiving your delivery for either a refund or exchange. To begin the return process, please contact our dedicated support team via our Online Buyer Support Form. Please advise in your message whether you wish to return for a direct refund or an exchange.

It's important to note that while most products are eligible for return, certain items are exempt once they have been shipped. Exceptions include:

  1. Custom Personalized Products: Items that have been specifically customized or personalized according to your preferences.
  2. Edible or Perishable Products: Products with a limited shelf life or those designated for consumption.
  3. Special Order Items: Products that were specially ordered at your request, such as cake toppers, ribbon, and plants.

However, exemptions do not apply in cases of incorrect items, defects, or damage upon delivery. In such instances, we will gladly facilitate the return or exchange process to ensure your complete satisfaction.

To ensure a smooth return process, please adhere to the following guidelines:

  1. Packaging: When returning a product, please ensure it is securely packaged to prevent damage during transit. We recommend using the original packaging if possible, along with any protective materials provided.
  2. Shipping Methods: For returning your items, we suggest using a reliable shipping method that provides tracking and insurance. This ensures that your package can be easily traced and is protected in case of loss or damage during transit.
  3. Responsibility for Shipping Charges: The responsibility for covering the shipping charges for returns depends on the reason for the return:
    • If the return is due to an error on our part (such as incorrect items shipped, defects, or damage), we will cover the return shipping costs and, re-shipping costs, if you wish to return for an exchange.
    • If the return is initiated for reasons other than our error (such as a change of mind or ordering the wrong item), the customer is responsible for the return shipping fees and, re-shipping costs, if you wish to return for an exchange.
  4. Refund Process: Once your returned item is received and inspected, we will notify you of its status and the approval or rejection of your refund. If approved, your refund will be processed promptly via the original payment method used for the purchase.
  5. Timing of Refund: The time it takes for your refund to be processed and reflected in your account may vary depending on your payment provider. Generally, refunds are processed within 3 business days after the approval of your return. However, please note that it may take additional time for the refunded amount to appear in your bank statement or credit card statement.
  6. Your returns should be shipped to: Ms. Xiaoyan Shen, +86180675731339, Ruhu Road West, Simen, Yuyao, Ningbo 315470, China.

Should you have any questions or concerns regarding the return and refund process, feel free to reach out to our customer support team at [email protected]. We are here to assist you every step of the way and strive to make your experience with OnePlaceGifts as seamless and hassle-free as possible. Thank you for your trust and understanding.