Frequently Asked Questions

Welcome to the Oneplacegifts FAQ page! We've compiled a list of common questions and answers to help you better understand our products and services.

Who is Oneplacegifts?
Oneplacegifts is an online gift retailer and fast growing marketplace that offers a wide range of uplifting, unique and personalized gifts, including homeware, wedding gifts and favors, party decorations, jewelry and accessories, and business gifts.

How do I contact customer service?
You can contact customer service by emailing us at support@oneplacegifts.com, or by using the contact form on our website. We'll do our best to respond to your inquiry within 24-48 hours.

What is your return policy?
If you're not satisfied with your purchase, you can return it within 14 days of delivery for a refund or exchange. Please contact us to initiate a return, and note that personalized or engraved items are NOT eligible for returns.

What is your policy on taxes or tariffs?
All import tariffs or taxes, if any, are the sole responsibility of buyers. We do not refund an order based on a claim that the buyer is charged tariffs or taxes when the parcel arrives.

What types of payment do you accept?
We accept all major credit cards, debit cards, as well as PayPal.

Do I have to create an account if I want to order online?
No. You can check out as guests. Having an account with us offers benefits unavailable to guest accounts though, for example, the ability to check order statuses, to personalize shopping, to check out quick and easy, and to earn rewards points that can be used for future purchases. Start creating a free account for a better shopping experience.

Do I have other benefits for having an acccount with OnePlaceGifts.com?
On OnePlaceGifts.com, you may choose "Customer" or "Affiliate" account type when signing up. Both account types are deemed as our customers. A "Customer" account will earn you POINTS you can spend on our marketplace, and an "Affiliate" account will earn you not only points but also CASH REWARDS. You may change your account type at any time in your Profile Details.

Do you offer any discounts or promotions?
Yes, we offer occasional discounts and promotions for our products. Sign up for our newsletter to stay up-to-date on our latest promotions and discounts.

Can I order in bulk?
Yes, we offer bulk orders for most of our products. If you're interested in ordering in bulk, please contact us for a quote.

Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We'll do our best to cancel your order before it is processed or shipped, but please note that we may not be able to cancel your order if it has already been processed or shipped.

Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate any changes, but please note that we may not be able to make changes if your order has already been processed or shipped.

Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on your location.

Do you ship to APO/FPO addresses?
No. Please do not use APO/FPO addresses.

If you choose Expedited Shipping for your order, please DO NOT use PO BOX as your address. Carrier services won't be able to deliver your order to a PO BOX. Economy Shipping and Standard Shipping orders are not affected.

When you add your items to the cart and proceed to check out, as soon as you reach the Shipping Options page, you will see the shipping methods available, together with the shipping rates and an estimated delivery schedule. No hidden fees.

How long does it take to receive my order?
The processing time varies depending on the product, but most orders are processed within 1-3 business days. Shipping time also varies depending on the shipping method you choose at checkout, but standard shipping usually takes 8-15 business days and expedited shipping 3-7 business days.

Can I track my order?
Once your order has been processed, you will receive an email confirmation with the details of your order. You can also check the shipping status of your order by logging into your account on our website. Every shipment is provided with a tracking ID. A website link for tracing that shipment is also provided for easy tracking.

What if online tracking is not available? Should I be worried?
If the tracking ID is not traceable, please wait a few more days before it is updated and becomes available for tracking. If you still cannot track your order with long wait feel free to contact us either by submit your question or contact vendor by clicking Contact Vendor tab at the right side on a product details page.

How do I know if my item is eligible for engraving or personalization?
A select of our products can be customized with names, dates, or other special messages. Simply choose the product you want to personalize and follow the steps on the product page to add your desired text or image. If you have any questions about customization, please contact us.

How much does personalization cost?
Zero. Always free personalization at OnePlaceGifts.

How do I personalize a gift on your website?
To personalized your order, 1) first look for an item that can be customized by clicking Product Filter tab located on the left side of a page under a product category or by searching such keywords as "personalized", "customized", "custom", "engraved", "personalised"...2) Enter your personal messages on the text boxes given for a custom gift.

What font styles do you offer?
Choose a font of your preference from the checkbox before you add the item to the Cart. We offer a good number of font styles to suit your personalization needs. Click thumbnails for each custom product to see an approximate view on how a particular font style looks like.

How do you guarantee the work of your personalization?
Our setup artists have been in the industry for over 10 years. We guarantee expert personalization for your order. If you are not satisfied with our work of personalization, you have your money back. Restrictions apply. Refer to our Returns/Refunds Policy.

How do I give more specific personalization instructions?
Before you submit your order you have the option to leave us a comment. Alternatively, you may send a message to the seller by clicking Contact Vendor tab as soon as you have placed an order.

How do I personalize a gift with a logo?
If you see a product that has the "upload logo file" option, you may upload your artwork when completing your customization details. If not, please leave us a comment while placing your order. And send your logo as an attachment, together with your order ID, to support@oneplacegifts.com. We will confirm receipt of your message and let you know if it can be done for the product bought. Please note surcharge apply for adding a logo to the product.

How do I use my coupons/gift certificates/points?
Coupons, Gift Certificates and Reward Points can be entered on checkout page to partially or fully offset the amount of your order. You are allowed to redeem coupons or gift certificates or using reward points earned from previous purchases while placing your order. Coupons are given from time to time when we run promotions on our website. Do remember some of our coupons are only given to members or those who have subscribed to our news letters or our fans on our Facebook/Twitter pages.

How do I send a gift to someone else?
To send a gift to someone else you may 1) purchase a gift certificate for the recipient and let him/her to determine which gift to buy with your gift certificate, 2) purchase a gift certificate with a designated product as a gift for the recipient - in this case, the recipient can only use your gift certificate for the product designated by you, 3) use the recipient's shipping address when you place an order, and leave us a comment, for instance, requesting not to enclose an invoice and replacing the sender information with your contact details.

How do I use your search function?We have developed an advanced smart search function for users to quickly find gifts of their interest and, more importantly, to allow them to compare a list of relevant items displaying on the drop-down menu. View explicitly product photos, product titles and prices on the menu. Please use a keyword or a short phrase to search for your gifts. If it returns no results, try another keyword or phrase.

We hope this FAQ page has been helpful in answering your questions. If you have any further questions, please do not hesitate to contact us at support@oneplacegifts.com. Thank you for choosing Oneplacegifts!