Your satisfaction is our priority. OnePlaceGifts team will be staying in good faith resolving any issue you might have.
If your issue is about an order placed with us, for example, wrong product, product defect or product damaged when received, please provide as much information as possible, including a photo proof, if handy, for us to quickly address the issue and provide compensation, i.e., replacement, partial or full refund.
Please be noted to request a return you must login to initiate your return. Here is the page link that gives information on how to initiate a return. https://oneplacegifts.com/en/return-policy/
If your issue is about intellectual property rights infringement by a vendor and his/her products, please provide supporting documents to help us verify the claim and act accordingly. We take intellectual property rights seriously. Given the claim was substantiated, we will act to remove illegitimate product listings, limit or remove that vendor's selling rights on OnePlaceGifts Marketplace and provide in our capacity all collaborative assistance required by the rights owner and law enforcement.
To send us your supporting files, including photos, documents, certificates, etc..., instead of using the online Support form above, please email us directly at email@example.com. Our team will reply usually within 24 hours.