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Order Cancellation Policy

Once your order is placed, it is immediately released for processing and shipment. Although we will do our best to accommodate changes and cancellations, we cannot guarantee that they can be made once the order is placed. Please contact our support team at support@oneplacegifts.com as soon as possible. Cancellation fees may apply.

If you request changes within 24 hours of payment confirmation, you will be allowed if it has not been released for processing.

If you request cancellations within 24 hours of payment confirmation and if your order has not been released for processing you will be issued full refund for your order.

If you request changes or cancellations within 24 hours of payment confirmation and if your order has already been released for processing, e.g., being customized, being produced, customized, produced, or packed up for dispatch, you will be responsible for 50% of the product price.

If you request changes or cancellations within 24 hours of payment confirmation and if your order has already been dispatched, you will not be able to claim any refund amount.

Request for changes or cancellation after 24 hours of payment confirmation is not eligible for any refund amount.