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Return Policy

How do I initiate a return?

Your satisfaction is our priority. Return for replacement or, partial or full refund is made Quick and Easy at

Step 1: Log onto your account. If you don't have one, please start by creating an account.
Step 2: Click the order you wish to return.
Step3: Click Request a replacement or a refund.
Step4: Choose your preferred resolution - replace item or refund, choose a reason for return and, click Return.
Step5: Email us your photo proof, if any, together with your order ID at to enable our support team to process your request faster.

You can log onto your account and check the status of your return request at a later time. We decide whether your return request is approved or declined usually within 24 hours. We appreciate your understanding if we ask you to send photo proof for the claim.

As soon as your return request gets approved, you will receive a notification where the instructions for returning your package (the shipping carrier that shall be used, address for return, etc...) are included.

Our return policy in detail

  • All returns must have an RMA (Return Materials Authorization). Click here to start processing your return.
  • Returns must be processed within 14 days after delivery.
  • You shall use the shipping method advised in our email to send back your package.
  • OnePlaceGifts shall bear the shipping charge if your return is due to our own error, for example, product defects, wrong item. In this case, please pre pay the shipping charge and send the photo of the receipt from the carrier, together with the tracking ID, to We will validate your shipping amount and issue credit for that shipping amount pre paid by you.
  • You shall bear the shipping charge if your return is not due to a quality-related issue.
  • Please send products back in their original form and packaging.
  • We will issue a credit within 3 business days after we receive the returned package.
  • We reserve the right to reject any returns that do not meet these conditions.

Please note that some products are not eligible for return. These include:

  • personalized products
  • edible or perishable products
  • special order items such as cake toppers, ribbon, and plants