Vendor Terms & Conditions
The following describes the terms on which OGP Global HK Limited offers you access to our services.
All vendors shall read the following laid-out sections carefully, understand and abide by our policies laid out to protect our customers' rights and those of yours as a vendor. It is important that you as a vendor on OnePlaceGifts.com Marketplace consistently remain in good faith, take responsibility for your listings, honor your orders and act to exceed customer expectations.
- Welcome to OnePlaceGifts Marketplace. By using the OnePlaceGifts website including its related sites, services and tools (the "Website"), you agree to the following terms, including those available by hyperlink, with OGP Global HK Limited and its affiliates(the “Company”) and the general principles for this Website.
- This Agreement is effective for current users, and immediately upon acceptance by new users.
- Your Account
- If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian.
- The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
- Using this Website
- While using this Website, you will not :
- - post content or items in an inappropriate category or areas on our Website or services;
- - violate any laws, third party rights, or our policies such as the Intellectual Property Rights Policy;
- - use our Website or services if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Website;
- - manipulate the price of any item or interfere with other user's listings;
- - circumvent or manipulate our fee structure, the billing process, or fees owed to the Company;
- - post false, inaccurate, misleading, defamatory, or libelous content (including personal information);
- - take any action that may undermine the feedback or ratings systems;
- - transfer your account to another party without the Company's consent;
- - distribute or post spam, chain letters, or pyramid schemes;
- - distribute viruses or any other technologies that may harm the Website, or the interests or property of users of the Website;
- - copy, modify, or distribute content from the Website and the Company's copyrights and trademarks; or
- - harvest or otherwise collect information about users, including email addresses, without their consent; or
- - use existing user accounts or create new user accounts in order to circumvent or avoid buying or selling limits, restrictions, holds or other policy consequences
- - Listing cancellation
- - Loss of Settlement Amount
- - Limits placed on account privileges
- - Loss of PowerSeller status
- - Account suspension / termination
- - Criminal charges / claim for damages
- Abusing our Website
- We keep our Website and services working properly and safe. Please report problems, offensive content and policy violations to us.
- Our Intellectual Property Rights Program (IPRP) works to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been violated, please notify our IPRP team and we will investigate.
- Without limiting other remedies, we may limit, suspend, or terminate our service and user accounts, prohibit access to our sites and their content, delay or remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, policies related to shill bidding, conducting off-site transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time.
- On receipt of the payment from the buyer, the Company shall instruct the seller to take necessary actions for delivery and the seller should ship and enter delivery information including the name of the delivery company, the tracking number, etc. through OnePlaceGifts Vendor Account (OPGVA) within 5 business days from the date of the delivery instruction. If the seller fails to do so, the Company may cancel the transaction and shall not be responsible or liable for any loss or damages to the seller due to such cancellation.
- Sellers shall take all reasonable actions for buyers to receive purchased items within the time period specified by the seller on the item detail page. If a seller fails to deliver the purchased item within such period or the item was not received by the buyer due to a reason not attributable to the buyer (such as delivering to the wrong address), the seller shall bear all liabilities relating thereto. If any transaction is cancelled due to a reason attributable to the seller (e.g. non-delivery of the purchased items), the Company may take actions against the seller.
- The Company may at its option provide overseas delivery service and other services related to delivery in association with third-party service providers.
- Cancellation, Return and Refund
Once an order is placed, it is immediately released for processing and shipment. Although we will do our best to accommodate changes and cancellations, we cannot guarantee that they can be made once the order is placed. Please contact our support team at firstname.lastname@example.org as soon as possible. Cancellation fees may apply.
If buyer requests changes within 24 hours of payment confirmation, he/she will be allowed if it has not been released for processing.
If buyer requests cancellations within 24 hours of payment confirmation and if his/her order has not been released for processing buyer will be issued full refund for your order.
If buyer requests changes or cancellations within 24 hours of payment confirmation and if his/her order has already been released for processing, e.g., being customized, being produced, customized, produced, or packed up for dispatch, buyer will be responsible for 50% of the product price.
If buyer requests changes or cancellations within 24 hours of payment confirmation and if his/her order has already been dispatched, buyer will not be able to claim any refund amount.
Request for changes or cancellation after 24 hours of payment confirmation is not eligible for any refund amount.
Return for replacement or, partial or full refund is made Quick and Easy at OnePlaceGifts.com
Step 1: Log onto your account. If you don't have one, please start by creating an account.
Step 2: Click the order you wish to return.
Step3: Click Request a replacement or a refund.
Step4: Choose your preferred resolution - replace item or refund, choose a reason for return and, click Return.
Step5: Email us your photo proof, if any, together with your order ID at email@example.com to enable our support team to process your request faster.
You can log onto your account and check the status of your return request at a later time. We decide whether your return request is approved or declined usually within 24 hours. We appreciate your understanding if we ask you to send photo proof for the claim.
As soon as your return request gets approved, you will find the instructions for returning your package (shipping method, address, etc...) in a seperate email from us.
Our return policy in detail
- All returns must have an RMA (Return Materials Authorization).Click here to start processing your return.
- Returns must be processed within 14 days after delivery, expect for the claim being for damaged, defective, wrong or missing product/s which must be filed with OnePlaceGifts within 7 days after delivery.
- You shall use the shipping method advised in our email to send back your package.
- OnePlaceGifts shall bear the shipping charge if your return is due to our own error, for example, product defects, wrong item. In this case, please pre pay the shipping charge and send the photo of the receipt from the carrier, together with the tracking ID, to firstname.lastname@example.org. We will validate your shipping amount and issue credit for that shipping amount pre paid by you.
- You shall bear the shipping charge if your return is not due to a quality-related issue.
- Please send products back in their original form and packaging.
- We will issue a credit within 3 business days after we receive the return package.
- We reserve the right to reject any returns that do not meet these conditions.
Please note that some products are not eligible for return. These include:
- personalized products
- edible or perishable products
- special order items such as cake toppers, ribbon, and plants
With respect to return-related matters, relevant laws and regulations shall prevail over the terms and conditions suggested by sellers. Return costs shall be borne by the party attributable to the return request as aforementioned.
Pricing and Seller Activity
Sellers shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated through QSM and shall not post inaccurate information.The price of items and option items for sale will be determined by the seller at his/her own discretion. Sellers may wish to take into consideration all relevant factors, including, without limitation Basic Fees, Option Item Fees, Shipping Charge Fees and other service fees. Also the settlement amount (before deducting other service fees therefrom) payable to a seller for a sale will be determined by the seller at his/her own discretion based on the price of the items and Basic Fees.The price of an item and Shipping Charge shall include the entire amount to be charged to buyers such as sales tax, value-added tax, tariffs, etc. and sellers shall not charge buyers such amount additionally and separately.Sellers agree that the Company may at its discretion engage in promotional activities for and on behalf of sellers to induce transactions between buyers and sellers by reducing, discounting or refunding Basic Fees and other service fees, or in other ways. In no event, such adjustment of Basic Fees and other service fees will affect the originally determined settlement amount payable to sellers. The final price that buyers will pay actually will be the price that such adjustment is applied to.For the purpose of promoting the sales of the items listed by sellers, the Company may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by the Company. Sellers shall issue receipts, credit card slips or tax invoices to buyers on request, if such issuance is required under the laws of Hong Kong, and sellers agree that the Company may issue such receipts or tax invoice under the name of the seller for and on behalf of the seller.International Trading Sellers may list their items on our global website ("OnePlaceGifts" or "OnePlaceGifts.com") for international or cross-border trading and it is important that all listings and transactions comply with applicable laws. Sellers are responsible for ensuring that their transactions are lawful in both the country of the seller and the country of the buyer. We strongly encourage sellers to learn about the laws of their own country as well as the countries where they plan to do business.Sellers should make sure that the item they're selling can be lawfully posted outside of the country where they live and also make sure that they can lawfully import the item into the buyer's country before sending the item. Sellers should discuss possible export and/or import problems with potential buyers, do careful research, and hire an expert if necessary to make sure that all transactions comply with all applicable laws.Sellers may help ensure compliance with applicable laws by following these listing practices:
- - State on the item detail page that you'll only ship your items to the countries which legally allow the items to be imported.
- - Include a clause in the item detail page describing any limitations on the items. For example, "No shipment to Israel."
Joining this Website is free, we do not charge buyers any fees for purchasing and bidding on listed items and we do not charge sellers any insertion or listing fees. We do charge sellers fees for completed transactions such as Basic Fees, Option Item Fees and Shipping Charge Fees and other service fees for marketing and promotion features. When you list an item or use a service that has a fee you have an opportunity to review and accept the fees that you will be charged based on our Fees Schedule.All service fees are subject to GST and other taxes by applicable laws and regulations and the Company will charge sellers such GST and other taxes additionally. Sellers agree that service fees and taxes may be paid by deducting from the purchase price paid by buyers. The Company shall issue receipts or tax invoices for service fees paid by sellers on a monthly basis.SettlementSellers shall submit personal/business identification information such as a copy of NRIC, passport or the certificate of incorporation and bank account information together with a document evidencing that the bank account is owned by and in the name of the seller within 2 weeks from the date of seller registration. Sellers shall not claim against the Company for damages, including outstanding payment of settlement amounts, resulting from delay of submission of such identification and bank account information.The amount payable by the Company to the seller for any transactions through our Website (the "Settlement Amount") will be calculated by subtracting all service fees from the amount paid by the buyers. The Settlement Amount shall be deposited into the Qaccount of the seller in 2 weeks in principle after the date on which delivery is completed, together with Shipping Charge (after deducting Shipping Charge Fee), if any, paid by buyers. The Company may at its discretion curtail the term based on seller's performance.Sellers may at any time request to withdraw from the Qaccount of the seller and the request amount shall be remitted to the seller's bank account within 2 business days.HoldsWe may deduct from the Settlement Amount any expenses or loss to the Company due to sellers. To protect against the risk of liability, payments of the Settlement Amount may be subject to holds at our discretion.Settlement
Sellers shall submit personal/business identification information such as a copy of national ID, passport or the certificate of incorporation and bank account information together with a document evidencing that the bank account is owned by and in the name of the seller within 2 weeks from the date of seller registration. Sellers shall not claim against the Company for damages, including outstanding payment of settlement amounts, resulting from delay of submission of such identification and bank account information.The amount payable by the Company to the seller for any transactions through our Website (the "Settlement Amount") will be calculated by subtracting all service fees from the amount paid by the buyers. The Settlement Amount shall be deposited into the OnePlaceGifts vendor account of the seller in 2 weeks in principle after the date on which delivery is completed, together with Shipping Charge (after deducting Shipping Charge Fee), if any, paid by buyers. The Company may at its discretion curtail the term based on seller's performance.Sellers may at any time request to withdraw from the OnePlaceGifts vendor account of the seller and the request amount shall be remitted to the seller's verified Paypal account within 2 business days.
We may deduct from the Settlement Amount any expenses or loss to the Company due to sellers. To protect against the risk of liability, payments of the Settlement Amount may be subject to holds at our discretion.
You may post reviews, comments, photos and other content; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you are deemed to have granted the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You are deemed to have granted the Company and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify the Company for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.Other BusinessesParties other than the Company operate stores, provide services, sell products or list advertisement on this Website, and this site may link to sites of affiliated companies and certain other companies. The Company is not responsible for examining or evaluating, and does not warrant the products of such business or individual or the content of their web sites. The Company does not assume any responsibility or liability for the actions, product and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.ReleaseIf you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.Access and InterferenceOur Website contains robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed to the Company by our users or third parties.
You agree that you will not use any robot, spider, scraper or other automated means to access the sites for any purpose without our express written permission.Additionally, you agree that you will not:
- - take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
- - copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for Your Information) from the Website without the prior expressed written permission of the Company and the appropriate third party, as applicable;
- - interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or
- - bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.
You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees), harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.
You will not hold the Company responsible for other users' content, actions or inactions, or items they list, including things they post. You acknowledge that we are not a traditional online shopping service provider or auctioneer. Instead, We provide an electronic marketplace for buyers and sellers and arranges transactions between such buyers and sellers. The Company is responsible for operating and managing its Website and makes reasonable efforts in order to maintain efficient services. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction.We do not transfer legal ownership of items from the seller to the buyer. Unless the buyer and the seller agree otherwise, the buyer will become the item's lawful owner upon physical receipt of the item from the seller. We cannot guarantee continuous or secure access to our services, and operation of the Website may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of our Website and services.
ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER CONTENT CONTAINED IN THIS WEBSITE, OR OBTAINED FROM A LINKED SITE IS PROVIDED TO THE USER "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE COMPANY HAS MADE REASONABLE EFFORTS TO POST CURRENT AND ACCURATE INFORMATION ON THIS WEBSITE; HOWEVER, THE COMPANY ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES WHATSOEVER IN THE INFORMATION PROVIDED IN THIS WEBSITE. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THIS WEBSITE. IT IS THE USER'S RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY INFORMATION PROVIDED, AND USE OF THIS WEBSITE IS SOLELY AT THE USER'S OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO SOME USERS.
Limitation of Liability
THE USER SPECIFICALLY AGREES THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THIS WEBSITE. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING THE COMMUNICATION SERVICES AND/OR INCLUDED IN THIS SITE BY ANY THIRD PARTY.IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, (INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM: (1) RELIANCE ON THE MATERIALS PRESENTED, (2) COSTS OF REPLACEMENT GOODS, (3) LOSS OF USE, DATA OR PROFITS, (4) DELAYS OR BUSINESS INTERRUPTIONS, (5) AND ANY THEORY OF LIABILITY) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THIS WEBSITE, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this User Agreement. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended, exists or is created between the Company and any buyer or seller.
Except as explicitly stated otherwise, any legal notices shall served on OGP Global HK Limited via registered mail, to A7. 9/F. Silvercorp Int'l Tower. 707-713 Nathan Rd. Mongkok. KLN Hong Kong or using the Contact Us form. (in the case of the Company) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing unless otherwise required by law.
Applicable Law and Jurisdiction
By visiting this Website, you agree that the laws of Hong Kong, without regard to principles of conflict of laws, will govern this User Agreement and any dispute of any sort that might arise between you and the Company.The courts of Hong Kong will have non-exclusive jurisdiction over any legal action or the proceedings against the Company arising out of, with respect to, or in connection with any disputes over this User Agreement and disputes between Users.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.
We may amend this Agreement at any time by posting the amended terms on this site. Except as stated elsewhere, all amended terms shall automatically be effective 14 days after they are initially posted. This Agreement may not be otherwise amended except in a writing signed by you and us. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.